1. Cancellation by Buyer
- Before Shipping: You can easily cancel your order from the 'My Orders' section in the Akar app before the Seller processes or dispatches the item.
- Seller Policy Impact: Because Akar operates on the ONDC network, the final decision to accept a cancellation request depends on the specific Seller's policy. If the Seller has already processed or packaged the order, cancellation may not be possible.
- After Shipping: Once an order has been shipped or dispatched by the Seller, it generally cannot be cancelled. In such cases, you will need to follow the Return Policy after the item is delivered.
2. Cancellation by Seller or Platform
The respective Seller or the Akar platform reserves the right to cancel any order under certain circumstances, including but not limited to:
- The ordered product becomes out of stock.
- The delivery location/PIN code is unserviceable by the Seller or their logistics partner.
- Inaccuracies or errors in product pricing, details, or technical issues on the ONDC network.
3. Refunds for Cancelled Orders
- If your order is cancelled (either by you, the Seller, or the Platform) and you have already made a prepaid payment, we will initiate a full refund.
- The refunded amount will automatically be credited back to your original payment method within 5 to 7 business days, depending on your bank's standard processing times.